Frequently Asked Questions

Most repairs are completed within 30 minutes to 2 hours. Screen repairs typically take 20-30 minutes, while battery replacements take about 15-20 minutes. Complex issues like water damage or motherboard repairs may take 24-48 hours. We’ll provide an estimated completion time when you drop off your device.

While walk-ins are welcome, we recommend booking an appointment to ensure immediate service and avoid wait times. You can book online through our website or call us to schedule a convenient time.

We repair all major smartphone brands including:

• iPhone (all models)
• Samsung (Galaxy series, Note series, Fold series)
• Google Pixel
• OnePlus
• Xiaomi
• Huawei
• Oppo, Vivo, and more

We offer a 07-day check warranty on all repairs covering parts and labor. This includes:

• Defective replacement parts
• Workmanship issues related to the specific repair
• Same issue recurring within the warranty period

The warranty does not cover physical damage, water damage, or unauthorized modifications after repair.

To claim warranty, simply bring your device along with your repair receipt to our shop. We’ll inspect the issue and if it falls under warranty coverage, we’ll fix it at no additional cost. Please contact us before visiting to ensure we can assist you promptly.

Yes! We offer free diagnostics for all devices. We’ll assess your phone, identify the issue, and provide a transparent quote before starting any work. There’s no obligation to proceed if you decide not to go ahead with the repair.

We accept multiple payment methods for your convenience:

• Cash (AED)
• Credit/Debit Cards (Visa, Mastercard)
• Bank Transfer
• Apple Pay / Google Pay

Payment is due upon completion of the repair before receiving your device.

We strive to offer competitive pricing. If you find a lower quote from a certified repair shop for the same service with genuine parts, we’ll do our best to match it. Contact us with details of the quote for consideration.

In most cases, data remains intact during hardware repairs like screen or battery replacement. However, we strongly recommend backing up your data before any repair as a precaution. For software issues or motherboard repairs, data may be affected. We take all reasonable precautions to protect your data but cannot guarantee it in all cases.

Screen protectors often need to be removed for screen repairs. If your screen protector is in good condition, we’ll try to remove it carefully, but we can’t guarantee it won’t be damaged. For other repairs (battery, camera, etc.), we can usually work around screen protectors.

For iPhone repairs, especially screen and battery replacements, we recommend disabling Find My iPhone before the repair. This allows us to properly test the device after repair. If you’re unable to disable it, please let us know, and we’ll work with you to ensure the repair can proceed safely.

Yes! We use high-quality genuine and premium aftermarket parts that meet or exceed OEM specifications. All parts come with our 07-day warranty, and we’re transparent about the parts we use. For specific devices, we can source original manufacturer parts upon request.

Absolutely! Most repairs are completed while you wait. We have a comfortable waiting area, and we’ll keep you updated on the progress. For repairs that take longer, we’ll provide an estimated completion time, and you’re welcome to leave and return when ready.

No hidden fees! We pride ourselves on transparent pricing. The quote we provide after diagnosis is the price you pay. If additional issues are discovered during repair, we’ll contact you for approval before proceeding with any extra work. You’re never charged for work you haven’t approved.