Privacy Policy

Our Commitment to Privacy

At MobFixers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services, you consent to the practices described in this policy. We encourage you to read this policy carefully to understand our practices regarding your personal data.

Information We Collect

Personal Information

When you use our services, we may collect the following personal information:

• Contact Information: Name, email address, phone number, and physical address
• Device Information: Device model, IMEI number, and repair history
• Payment Information: Payment method details (processed securely through third-party providers)
• Communication Data: Records of your inquiries, support requests, and feedback

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage:

• IP address and browser type
• Pages visited and time spent on our site
• Device type and operating system
• Referring website or source

How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: Process repair requests, diagnose device issues, and complete repairs
• To Communicate: Send service updates, appointment reminders, and respond to inquiries
• To Improve Our Services: Analyze usage patterns and customer feedback to enhance our offerings
• To Process Payments: Securely handle transactions for services rendered
• To Comply with Legal Obligations: Maintain records as required by law

Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our business (payment processors, shipping partners), subject to confidentiality agreements
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to affected users)

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• SSL encryption for data transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Improve website functionality and performance

You can control cookies through your browser settings. However, disabling cookies may affect certain features of our website.

Your Rights & Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.